Come connettersi alla VPN GlobalProtect

Sommario

Come connettersi alla VPN GlobalProtect su un Mac o un PC Windows.

GlobalProtect ti chiederà di autenticarti con OKTA nel tuo browser predefinito quando ti connetti alla VPN GlobalProtect.

NOTE: È necessario configurare l'autenticazione a due fattori Okta Verify prima di connettersi alla VPN. Puoi configurare Okta 2FA seguendo questa procedura. Articolo

Non ricevi la notifica push di Okta Verify? Prova a riavviare il cellulare o a reinstallare l'app.

Hai problemi? Consulta il nostro articolo su come fare troubleshoot e risolvere problemi con la VPN.

Per ulteriore assistenza, per favore contatta il Team di IT.

Sezioni in questo articolo

• Come connettersi alla VPN
  • Mac
  • Windows PC
• Informazioni su RFA (Remote Full Access)
• Indirizzo IP utilizzato da GP (GP Whitelist)
• Informazioni sulle restrizioni VPN
• IPv6
• Scarica GlobalProtect

Come connettersi alla VPN GlobalProtect

Please choose the appropriate dropdown below to configure GlobalProtect on your computer.

Connettersi alla VPN da MAc

• Click on the GlobalProtect icon in the top Menu Bar

• You will be presented with an option to connect.
  • If you are prompted for a portal address, enter sec.zendeskit.com:8443

After clicking connect, your default browser will open OKTA for authentication:

• If you are already logged in, you will be prompted for Touch ID or for your computer password
• If you are not logged into OKTA, you will be presented with an OKTA login page.
  
  

After entering your Touch ID or computer password, the browser will redirect you to a Palo Alto screen asking you to allow it to open the GlobalProtect.

• We recommend you tick the box to not be prompted again and click Open GlobalProtect.

You can switch to a different gateway (region) by selecting it from the drop-down.

You can also set a preferred gateway to connect to. To set a preferred gateway, you must already be connected to it.

• Once connected, click on the star icon to set your preferred gateway. Once set, the star will be gold. 
• If you would like to change your preferred gateway, click on the star icon again so it changes to a clear color, then select another gateway to connect to using the previous step. 

For more information on Okta Verify Push Two-Factor Authentication with Zendesk VPN, please refer to How to Set Up Okta Verify Push on your Mobile Phone.

Considerations

• You may need to reconnect when your laptop sleeps, close the lid, transfer to different floors or access points, use the elevator, or reboot.
  
  
• You’ll usually only get an Okta Verify prompt the first time you connect each day - only once every 24 hrs 
  
  

Connettersi alla VPN da PC Windows

• Click the small arrow that is located at the bottom right section of the taskbar to find the little globe (GlobalProtect) icon. Then click on the Globe.

• You should then be presented with an option to connect.
  • If you are prompted for a portal address, enter sec.zendeskit.com:8443

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• After clicking connect your default browser will open OKTA for authentication. If already logged in, you will be prompted by a Windows Hello window for your fingerprint or for your computer password. If not logged into OKTA, you will be presented with an OKTA login page.
  
  
• After entering your fingerprint for Windows Hello or entering your computer password, the browser will redirect you to a Palo Alto screen asking you to allow if to open the GlobalProtect. We recommend you tick the box to not be prompted again and click Open GlobalProtect.

You can switch to a different gateway (region) by selecting it from the drop-down menu as shown:

      

The VPN is set to automatically associate a Gateway based on your region, but this can be manually chosen (as previously demonstrated.) 

NOTE:

• There may be circumstances when your laptop sleeps, you close the lid, transfer to different floors or access points, etc which may log you out from the VPN. This will then require you to log back in again.
• You’ll usually only get an Okta Verify prompt the first time you connect each day - only once every 24 hrs - or when you connect to a different region.

• Once connected, click on the star icon to set your preferred gateway. Once set, the star will be gold. 
• If you would like to change your preferred gateway, click on the star icon again so it changes to a clear color, then select another gateway to connect to using the previous step. 

About RFA (Remote Full Access)

RFA (also known as "Remote Full Access") sends all your traffic through the VPN, including Zoom and Gmail, etc. You will typically see worse internet speed performance and RFA should only be used if your service doesn't work on a normal VPN.

IP address used by GlobalProtect (GP Whitelist)

If you manage an application that uses an IP whitelist to allow or require access from systems on the VPN, you’ll need to update that whitelist. ADD these five (5) IP addresses to your application whitelist:

52.40.158.85	34.197.61.96	35.177.240.62
13.55.49.175	13.229.18.8

About VPN Restrictions

For more information on VPN restrictions, please refer to our article, Security Settings for Internal Zendesk Instances.

IPv6

IPv6 is not currently supported. Please reference the IPv6 section of the Troubleshooting GlobalProtect VPN article if you need instructions to disable IPv6 due to issues.

Download GlobalProtect

GlobalProtect VPN is automatically installed on your computer. If you are unable to find it, or have been instructed by the Zendesk IT team to uninstall it, you can follow these steps to install/reinstall it.

Mac

You can install GlobalProtect directly from Self Service. It should be Featured on the Home Page of Self Service, or you can search for "GlobalProtect."

Windows PC

A manual download link for GlobalProtect is available here:

https://drive.google.com/file/d/1AsWaPo0ui-MiSO4hrqQDqOo0IfE2GZ9B/view?usp=drive_link